All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at info@lavies.co.ke to obtain a Return Merchandise and include your proof of purchase, then
Attn: Returns
After receiving your return and inspecting the condition of your item, we will process your return or exchange seven (7) days from the receipt of your item to process your return or exchange Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
The following items cannot be
● Any items that can only be used by one person
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.
Please Note
● Products should be returned in their original packaging.
● Returns are only valid if they are damaged on arrival.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
Paybill Number